গোপনীয়তা নীতিমালা (Privacy Policy)
Last updated: 2 October 2026
সংক্ষেপে (বাংলা)
- অর্ডার পৌঁছে দিতে আমরা আপনার নাম, মোবাইল নম্বর, ঠিকানা ও অর্ডারের তথ্য রাখি।
- যে বিক্রেতার পণ্য অর্ডার করেছেন, শুধু তাঁকে এবং ডেলিভারির জন্য কুরিয়ারকে প্রয়োজনীয় তথ্য দেওয়া হয়।
- আমরা আপনার তথ্য বিক্রি করি না।
- অ্যাকাউন্ট ও তথ্য মুছে ফেলতে চাইলে info@krishimela.com.bd ঠিকানায় ইমেইল করুন।
1. Who we are
KrishiMela (“we”, “us”) operates the website krishimela.com.bd and the KrishiMela mobile apps, an online marketplace for agricultural inputs in Bangladesh. Contact: info@krishimela.com.bd, phone +880 1324-445400, 2C/81 Parijat Apartment, North Adabor, Shyamoli, Dhaka 1207, Bangladesh.
2. Information we collect
- Account details: name, mobile number, email address and password.
- Order details: delivery address, products ordered, order history and messages about an order.
- Seller details: store name, address, contact details, store location and payout details that sellers provide.
- Social login: if you sign in with Facebook or Google, we receive your name, email address and profile picture from that service. We do not post on your behalf.
- Device and usage data: pages viewed, searches, device type, IP address and cookies.
3. How we use it
- To create and manage your account.
- To process orders and pass them to the seller who fulfils them.
- To send order updates and one-time passwords by SMS, email or app notification.
- To handle returns, complaints and disputes.
- To prevent fraud and keep the service secure.
- To understand how the service is used and to measure our advertising.
4. Who we share it with
- Sellers: the seller of each product you order receives your name, phone number, delivery address and order details so they can deliver it.
- Delivery partners: couriers used by sellers receive the details needed to deliver your parcel.
- Service providers: hosting, SMS and email delivery, analytics and advertising measurement providers, including Meta and Google.
- Authorities: when required by law.
We do not sell your personal information.
5. Cookies and analytics
We use cookies to keep you signed in, remember your cart and measure site traffic and advertising. You can block cookies in your browser, but the cart and login may stop working.
6. How long we keep it
We keep account information while your account is active. Order records are kept for as long as needed for accounting, dispute handling and legal requirements. When you ask us to delete your account, we delete or anonymise your personal information unless we must keep it by law.
7. Your choices and account deletion
- You can view and edit your details under My account.
- To delete your account and personal data, email info@krishimela.com.bd from your registered email address or include your registered mobile number, with the subject “Delete my account”. We will confirm and complete the request within 30 days.
- You can ask for a copy of the personal information we hold about you at the same address.
8. Security
The site uses HTTPS encryption and access to personal data is limited to people who need it to run the service. No online service is completely secure, so please use a strong password and never share your OTP.
9. Children
The service is intended for adults. We do not knowingly collect information from children under 13.
10. Changes
We may update this policy. The date at the top shows when it was last changed.
